FREQUENT QUESTIONS

We resolve all your questions about Aeromoto

General

Driving license type A or type B, force.
DNI, passport or similar document.
Credit card to rent the bike and retain the deposit.
You must present original documents, never photocopies.
The bike has third party insurance with travel assistance. It not covered for accidental damage to the driver.
In AEROMOTO want to speed up the booking process, so filling out the form, your data will be recorded and onward reservations you want to perform, you can enter your username and password, turning instantly information automatically. All your data will be protected on the basis of L.O.P.D (Data Protection Act).
In case the credit card will not work at the time of making the rental agreement, Aeromoto offers you the possibility of leaving the deposit in cash. Without deposit we can not rent the vehicle to the customer.
If you have the license A, 18. In all other cases at least 21 years and three year old car license B.
The amount of the deposit will be of 300.00 € to 600.00 €, depending on the model of scooter. This deposit will be charged to a credit card. The same amount will be credited to the credit card after returning the car and accessories, undamaged.
At the time of delivery of the vehicle it is essential to carry a credit card for the deposit.In the credit card they were blocked an amount of 300 € to 600 € depending on the rented as a deposit model. When returning the vehicle a person of the company will review the vehicle and if everything is correct, within 48 hours (or more depending on the banks), the amount blocked exept rentals of 7 days or more will be returned, in this case charged on this amount to the credit card, by not allowing the bank withhold the amount over 7 days.This amount will be refunded to the credit card when you return the vehicle if everything is correct.
The lessee or contract holder pays the fuel used. Aeromoto delivery vehicle with a full tank of fuel, so we ask our customers to send it back the same way. If for some reason it is not possible to return the vehicle refueling, the amount corresponding to the fuel consumed will be billed. To avoid having to refuel the vehicle will offer pre-paid fuel option, and you already paid the fuel tank when booking.
Always you have half an hour courtesy to return the vehicle, from the estimated time of return.
The vehicle must be collected and delivered within the opening hours of the office. However, for pick-ups and deliveries outside office hours or outside, see the charges for the purpose in the general conditions of rental.
You should consult previously our staff the possibility of using this service and will tell you how to do it. If the inspected damage to the vehicle or the accessories are appreciated, you accept the assessment thereof made by the staff aeromoto, considering that will not be present when carrying out such review.
It depends on the models. Ask us.
If you have to make any changes and / or cancellation of the reservation, once paid, the customer will have to contact the company to justify the change and / or cancellation. Reimbursement will be performed whenever the reasons are notified at least 48 hours in advance. Otherwise the company no refund

Madrid

According to article 48 of the current Sustainable Mobility Ordinance, motorcycles, mopeds and tricycles that can be assimilated to motorcycles can be parked in:
Motorcycle reservations. This should be the first option whenever possible.
If there are no motorcycle reservations in the vicinity, they can do so (along with or instead of cars and other vehicles) in any parking lot where parking is allowed, obliquely to the curb line and occupying a maximum of 2 meters, so as not to impede access to other vehicles or the passage from the sidewalk to the road. For motorcycles, parking in the SER area is free and of unlimited duration.
In closed car parks. The municipal car parks have a reduced rate for motorcycles.
Exceptionally, on the sidewalk. The parking of vehicles on the sidewalks makes pedestrian traffic difficult and especially affects people with reduced mobility. Therefore, it must be done exclusively as an exception, in areas that have not been declared as 'special protection for pedestrians' and only if it is not possible to park in a motorcycle reservation or in a parking strip, on wide pavements, next to the curb in a single line (parallel to the curb on sidewalks less than 6 meters wide, and in semi-banding or angle if they are wider), and respecting a free width of three meters and two meters distance to the tactile-visual pavements that there is in the ground (to facilitate the transit of pedestrians with important deficiencies of vision). It is also not allowed in pedestrian areas intended for public transport or taxi stops, in reservations for people with reduced mobility or on the registration or service covers.
If it is also Central Madrid, you can not park on those sidewalks that are next to a parking belt. In no case can you drive on the sidewalk, because when you park on sidewalk you can only use the force of the engine to save the difference between road and pavement, and always respecting the pedestrian priority. Given its weight and the possible impact that this circumstance may have on the public heritage, motorcycles, mopeds and tricycles that can be assimilated to motorcycles can not be anchored with anti-theft chains or similar to signaling elements, plant elements, benches, canopies or other furniture elements urban.
The Sustainable Mobility Ordinance for the city of Madrid reserves the right to use the bus lanes for buses, although the circulation of those vehicles expressly authorized by means of timely signage is also allowed.
In this way, motorcycles can only travel on those bus lanes where signage indicates this.
The motorcycle must be understood as a vehicle with two or three wheels provided with a motor of displacement greater than 50 cc, if it is internal combustion, and / or with a maximum speed per construction exceeding 45 km / hour, according to the definition offered by Annex II of the General Vehicle Regulations.
Article 51 of the Sustainable Mobility Ordinance for the City of Madrid states that they are excluded from the limitation of the duration of the parking and not subject to the payment of the fee:

The vehicles of two and three wheels.
Those stationed in areas reserved for their category or activity.
Vehicles autotaxi that are in service, provided that the driver is present or has left momentarily for the needs of the service, for which purpose will be taken into account the special characteristics of the service adapted or eurotaxis.
Touring vehicles for hire with a driver with previously contracted service, provided that the customer´s pick-up or drop-off location is less than one hundred meters away and whoever drives is present or has momentarily abandoned it due to the service´s own needs, to which effects will be taken into account the special characteristics of the service when it is provided with conditioned vehicles so you can enter and exit, as well as travel, a person in his own wheelchair.
Vehicles used for the movement of persons with reduced mobility in which the corresponding special authorization is displayed, subject to the prescriptions and limits established in the special authorization and whenever the person holding such authorization is moving.
Vehicles that have an environmental label of the ZERO EMISSIONS type issued by the Traffic Department.
Urban mobility vehicles.
Any other assumption established by the Tax Regulatory Ordinance of the Vehicle Parking Tax in certain areas of the Capital.
With the entry into force of the new Pollution Protocol on October 8, 2018, the following is established:
Stage 2:
Prohibition of the circulation inside the M-30 and by the M-30 to motor vehicles, including motorcycles, that do not have the classification of ´ZERO EMISSIONS´, ´ECO´, ´C´ or ´ in the Vehicle Registry of the General Directorate of Traffic according to the emissions.
Prohibition of parking in the squares and schedule of the Regulated Parking Service (SER) to motor vehicles that do not have the classification of ´ZERO EMISSIONS´ or ´ECO´ in the Vehicle Registry of the General Directorate of Traffic according to the emissions.
Stage3:
Prohibition of traffic throughout the municipality to motor vehicles, including motorcycles, that do not have the classification of ´ZERO EMISSIONS´, ´ECO´, ´C´ or ´B´ in the Vehicle Register of the General Directorate of Traffic according to emissions.
Prohibition of parking in the squares and schedule of the Regulated Parking Service (SER) to motor vehicles that do not have the classification of ´ZERO EMISSIONS´ or ´ECO´ in the Vehicle Registry of the General Directorate of Traffic according to the emissions.
Stage 4:
Prohibition of traffic throughout the municipality to motor vehicles, including motorcycles, that do not have the classification of ´ZERO EMISSIONS´, ´ECO´, ´C´ or ´B´ in the Vehicle Register of the General Directorate of Traffic according to emissions.
Prohibition of the circulation inside the M-30 and by the M-30 to the motor vehicles, including motorcycles, that do not have the classification of ´ZERO EMISSIONS´, ´ECO´ or ´C´ in the Vehicle Registry of the General Directorate of Traffic according to the emissions.
Prohibition of parking in the squares and schedule of the Regulated Parking Service (SER) to motor vehicles that do not have the classification of ´ZERO EMISSIONS´ or ´ECO´ in the Vehicle Registry of the General Directorate of Traffic according to the emissions.